A Cyber Attack which occurred on a chat service provider used by Delta Airlines from September 26th to October 12th is said to have leaked payment information to a small subset of customers. The leaked info includes critical details such as passport, certain security credentials, and frequent flyer account information.
Though the leak occurred last year, the chat service provider named (24)7.ai informed Delta Air Lines the details about the breach at the end of March this year.
On knowing the details about the leak, Delta Airlines immediately brought in law enforcement and forensic teams on-board. The teams later discovered that the chat service provider chose to cut off the unauthorized access by the end of October last year. And later took measures to mitigate the repercussions of the cyber attack.
Delta Airlines is said to inform all those customers who were impacted by the attack via email and is said to reveal more cyberattack details by Thursday evening through its website.
Note 1- Delta Airlines is one of America’s major air travel service providers holding a hub at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. The airlines claim that it operates over 5400 daily flights and serves fliers located in 319 destinations in 54 countries on six continents.
Note 2- [24]7.ai company is a customer engagement service provider that offers chat-based customer support and software services. It helps businesses attract and retain customers and redefines ways to do business. The company is based in San Jose, California and is known to work in industries ranging from healthcare to financial services and e-commerce.
